Professional Moving Service Support
Service Description
Navigate the complexities of using full-service movers with our comprehensive support package. While the moving company handles the physical transportation of your belongings to Malaysia, we'll guide you through every step of the process. This service includes access to our curated moving company directory with verified reviews, personalized consultation on selecting the right mover for your needs, expert guidance on inventory preparation, customs documentation assistance, and ongoing support from pre-move planning through final delivery. Our experts help you understand quotes, negotiate services, and ensure nothing is overlooked in your moving contracts. Problem Solved: - Eliminates confusion when choosing between multiple international moving companies - Prevents overpaying for unnecessary services or missing critical moving elements - Reduces stress and uncertainty when dealing with moving company contracts and terms - Ensures proper preparation for professional movers to maximize efficiency and protection - Helps navigate customs requirements and documentation for Malaysian household imports Value Added: - Access to pre-screened, verified moving companies with actual client reviews - Expert analysis of moving quotes to identify hidden costs and negotiation opportunities - Customized inventory preparation guidance to ensure nothing is overlooked - Advocacy during the moving process if issues arise with the moving company - Timeline coordination between your move and other aspects of your relocation Why Book: Even when using professional movers, the process can be overwhelming and filled with potential pitfalls. Our support package ensures you select the right moving partner, pay a fair price, and properly prepare for a smooth relocation. Clients using this service report better moving experiences, fewer surprises, and significant cost savings through proper preparation and contract review. Get the benefits of professional movers while maintaining control and understanding through every stage of the moving process.
Cancellation Policy
Advance Booking Requirements Services should be booked at least 48 hours in advance to ensure proper preparation and consultant availability Premium services like School Options Assessment and Document Organization Review should be booked 5-7 days in advance due to their comprehensive nature Partner Introduction Calls require 3-5 business days advance notice to coordinate with partner schedules Payment Terms Full payment required at time of booking to confirm appointment Corporate clients may be offered net-15 payment terms after establishing a relationship International payments accepted via credit card, PayPal, or bank transfer Cancellation & Rescheduling Policy Full refund or free rescheduling with 24+ hours notice 50% refund or rescheduling fee of 25% with 12-24 hours notice No refund with less than 12 hours notice, but one-time rescheduling offered at 50% of original fee Emergency exceptions considered on a case-by-case basis Session Extensions 15-minute grace period included in all virtual sessions Extensions available at prorated fees (25% of original fee per 15 minutes) Extensions subject to consultant availability Service Guarantees If a client is unsatisfied with the quality of service, offer a complimentary follow-up session (15-30 minutes depending on original service) All services include one round of follow-up questions via email within 7 days at no additional charge Expiration Service credits valid for 6 months from purchase date Unused services expire after this period unless extension requested (subject to 15% administrative fee) Package Bookings Discounts of 10-15% offered when booking 3+ services simultaneously Package bookings receive priority scheduling Package services can be used within 12 months of purchase
Contact Details
+60126506049
customers@myexpatgo.com
Bangsar, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia