Frequently asked questions

Yes. Whether you’re using our relocation services or chatbot, we provide personalized onboarding to ensure you’re confident from day one.

Our core support is currently focused on relocations to Malaysia, but we’re expanding. Some virtual services (document review, or expert consultations) are useful worldwide.

While optimized for international moving and relocation, the bot can be adapted for freight, logistics, visa consultants, or real estate support roles.

Absolutely. Our platform is built to support self-initiated relocations just as effectively as company-sponsored ones. You choose what you need, when you need it.

We introduce you to pre-vetted partners through a structured introduction process. Our team briefs them in advance and follows up to ensure a good fit—saving you time, stress, and money.

We offer a full range of à la carte and bundled services including school search, housing assistance, document reviews, timeline planning, orientation sessions, and professional moving support.

Yes. Our Go Borderless Property Finder and School Options Assessment help you evaluate and select the right home and school based on your needs, budget, and priorities.

MyExpatGo is a digital relocation platform designed to simplify international moves for individuals and families. We provide expert support, relocation tools, and vetted service providers to make your transition abroad smooth and stress-free.

Not at all. We handle the heavy lifting. Typical setup takes under 2 weeks. Pilot program participants get full support plus a setup discount.

The Premium and Enterprise tiers support multi-location/franchise setups with separate data flows, branding, and reporting per site.

The chatbot captures leads 24/7, qualifies prospects, provides instant quotes, and hands off high-intent leads to your sales team. It’s like having a virtual assistant that never sleeps.

Yes. The Professional Package and above support a multi-service quote engine that accommodates local, long-distance, and specialty moves.

Absolutely. The chatbot integrates with major CRMs like HubSpot and Salesforce. The Professional and Premium packages offer advanced syncing with custom fields and lead stages.

The bot includes a one-click human handoff. Leads can be escalated to a live rep with full context, preserving the customer experience.

Quotes are generated using your predefined pricing data. The system gathers key details (origin, destination, volume, service type) and instantly calculates a preliminary estimate.